pixolution GmbH ("pixolution", "we" or "us") is committed to protecting and respecting your privacy. This policy explains how we use any personal information that you provide to us through our websites, email or by phone. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.
You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone, email and live chat. This includes information you provide when you request a trial or demo, request a price indication or quote, enter into a licensing agreement, or report problems with our services.
The personal information that you provide may include your name, address, email address, phone number, and other information about you to enable us to respond to your requests.
When you use our websites, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services.
Our legal basis for processing your personal information for the purposes described above will typically be one of the following:
It is necessary for us to process your personal information to perform a contract to which you are a party, or to take steps at your request prior to you entering into a contract.
It is in our legitimate interests to use your personal information to operate, improve and promote our services (for example, when we customise your experience of our services or use your information for analytics purposes) and to protect our business.
It is necessary for us to use your personal information for us to comply with a legal obligation.
We may share your personal information with third parties in the following circumstances:
We may provide your personal information to our business partners, suppliers and subcontractors who provide services to us or where necessary to perform a service that you have requested. With each service provider we have signed a data processing amendment to fulfill the obligations resulting from GDPR.
We use GoogleMail by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to communicate with you via email after having sent us an inquiry. Emails sent via GoogleMail are TLS encrypted. This means that the email will be transported through an encrypted tunnel on its way through the internet.
We use sipgate GmbH, Gladbacher Str. 74, 40219 Düsseldorf, Germany, to communicate with you via phone. Your phone number will processed and stored for a limited time by sipgate.
When you contact us via email or phone we may transmit your personal data you have given to us to our customer relationship management software operated by Zestia Ltd., 20 Dale St, Manchester M1 1EZ, United Kingdom. Zestia Ltd. may use your personal data in an anonymized format.We may also share your personal information with third parties for the following reasons:
If we sell any business or assets, we may disclose your personal information to the prospective buyer of that business or those assets, along with its professional advisers. If pixolution (or substantially all of its assets) is acquired, personal information held by it about its clients will be one of the transferred assets.
We may disclose your personal information to obtain professional advice (for example, from lawyers).
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of pixolution.
We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.
By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.
Unfortunately, transmission of information over the internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee its security and any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us.
Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. For these purposes please email firstname.lastname@example.org or contact us using the address below.
We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.
Updated: 24 May 2018